Accessing Support

This section is your guide to the health and social care system in the UK. The pages in this section cover what support you can get, how to get it, how to make a choice between different services, and what to do if things go wrong.

Accessing support

This section is your guide to the health and social care system in the UK. The pages in this section cover what support you can get, how to get it, how to make a choice between different services, and what to do if things go wrong.

First things first

This is a good place to start. You’ll get an overview of the health and social care system and a quick guide to what support you could get.

Health & social care explained

This page explains the difference between health and social care and why you might want to seek both kinds of support at some point.

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Support Options

Home Equipment

There’s a huge range of equipment and adaptations out there that can make daily life easier. This page is here to give you a thorough overview.

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Home Care

Home care can range from someone coming round and doing your laundry to round-the-clock support. This page looks at your options.

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Getting out and about

Covers community transport schemes, help on public transport, discounts, and mobility aids to help you get to where you want to go.

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Day centres

Day centres provide a place to socialise during the day, get a cooked meal, and participate in a number of activities.

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Residential care

Choosing a care home is a big step to make, so this page covers the variety of care homes on offer and what to consider when making your choice.

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Other housing options

Looks at less well-known housing options such as sheltered housing, “Shared lives” schemes, live-in carers and retirement villages.

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How to get support

The care needs assessment

This page covers how your local council’s care needs assessment works and how to make the most of it.

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Care plans

This page looks at how your care plan should be drawn up and what should be included.

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Care plan reviews

Looks at how the care plan review process works and how to ask for a review.

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Personal budgets

A guide to how personal budgets work and what your options are.

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Arranging your own care

Arranging your own care and don’t know where to start? This page will take you through the process step by step.

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If things go wrong

Social care

Looks at who to complain to about your care and what to do if you’re not happy with the response.

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Health care

Looks at what you might want to complain about, and outlines the NHS complaints procedure.

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