Get support now

Got a question you can’t find the answer to? Or just want to talk to someone?

Our team are here to support you, no matter how straightforward or complicated your situation is. You can talk to us over the phone or ask us a question online.

Give us a call

One call can make a huge difference. Our team is ready to listen and we’ll give you as much time as you need to tell us about your situation.

All of us have received counselling training, and between us we have over 50 years of experience helping people in difficult situations over the phone. We’ll do our best to work things through and find you the right support.

If you’d like to learn more about the helpline team, visit our Meet the Team page.

Our helpline is open every weekday from 8am-8pm, all year round.

Call now:

0300 222 5709

You can talk to us about anything that’s on your mind.

We can help you with a wide range of issues and questions, including:

  • understanding your condition or a loved one’s condition and what you can do to help
  • financial support you might be entitled to
  • your rights at work
  • support available to you locally
  • difficulties with relationships
  • isolation, loneliness, or lack of confidence
  • the emotional impact of diagnosis

You might not even have a specific question in mind. You might just want to tell someone what’s going on. It doesn’t matter how simple or complex your situation is – we’ll take the time to listen and help.

There’s no extra charge for calling to our number. If your mobile phone or landline contract includes free minutes, the call will be free but will take up some of your allowance.

Once you’re over your allowance, the call will cost however much your provider charges per minute for phone calls. For an estimate of how much it could cost from a landline or mobile, visit GOV.UK’s page on call charges here. For a more detailed breakdown of individual mobile or landline providers, click here.

If you need someone to talk to now, call the Samaritans on 116 123 (UK) or 116 123 (Republic of Ireland).

They are open 24 hours a day, 365 days a week and will respond immediately. Alternatively, you can e-mail the Samaritans at

The Samaritans are there for anybody who needs someone to talk to. You don’t have to be suicidal to get in touch.

If you are feeling unwell, call the NHS 111 service by dialing 111 and they will be able to advise you on what to do.

If you are experiencing a medical emergency, call 999.

Everybody who comes to HERE looking for support gets a free call to our helpline and can access a limited number of online articles a month.

For unlimited access to the helpline and online support, sign up for HERE membership for £12 a year. You’ll get personal, proactive help with your situation and access to our team of local experts.

To learn more about membership, click here.

To sign up as a member, click here.

To read about why we charge for membership, click here.

Ask a question online

If you’d prefer to ask your question in writing, use the form below. Your question will come straight to the HERE helpline team, and we’ll aim to reply within 1 working day. Our team is here to help from 8am to 8pm every weekday.

We’ll send our reply via e-mail. If you’d like us to give you a call back, make sure you include the number you’d like us to call you on and what time would be most suitable to you.

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