HERE First: the UK’s ‘sat nav’ for social care has launched!

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We are excited to announce the official launch of HERE First. HERE First is a brand new service from the national charity Guideposts. We support people through the challenges of living with a long term health condition, and those who care for them.

Why are we here?

We know that finding the right kind of support for a range of issues can be overwhelming. If you have a long-term health issue or are an unpaid carer, you may need financial advice, information on health treatments, specialist advice on independent living and what equipment is best suited, guidance on local service, and emotional support to come to terms with your condition.

Unfortunately, there is no central service that can support people through the broad range of issues they may face. Navigating the multiple services can be exhausting, and retelling your story over and over can be unduly stressful. Support needs to be in one place.

What is HERE First?

HERE First is the UK’s ‘sat nav’ for social care. In a fragmented and often confusing world of support services, our role is to simplify the process of getting support.

We offer support on treatment options, finances, relationships, assistive equipment, navigating the social care system, and wellbeing. While we offer services for anyone with a long-term condition, we also have specialist knowledge on diabetes, dementia, arthritis, heart conditions and depression.

Our support includes online advice and guidance, phone support, signposting to local services, and specialist equipment knowledge.

HERE in one place

Who are we here for?

Anyone who needs care & support

You might have a diagnosis of a long-term condition like dementia, diabetes or arthritis. Or you might simply be finding things harder than you used to. Either way, we can help. We can talk through your situation, find out what you want to be able to do, then connect you to the right support. It doesn’t matter how complicated your situation is – we’ll do what we can to help.


Carers need support too. Whether you’re looking to understand the condition of the person you care for, wondering how to provide good care, or wondering how to manage difficult caring situations, we can help. We can also help you get support to take a break from caring, or make things easier by sharing the responsibilities with family or a care worker. We’re also here to listen when things get tough.


Long-term conditions and caring responsibilities affect a growing portion of your workforce. Although there is a range of support out there, accessing it requires knowing where to go. HERE First provides this essential link between your employees and the support they need, and spots potential problems before they become serious.

Health professionals

Our information team has a proud history of supporting health professionals navigate local services and point their clients in the right direction. Our service combines online information and local expertise on the support services your clients can access. Whether you’re a GP, an OT, a support worker, a nurse, or a care path navigator, our service can help you save time and money.

What to do now

  1. Get support now by becoming a member of HERE First. A membership to HERE First for one person is £12 for a year and gives full access to all support online and unlimited telephone services. As a non-profit, all of this money goes back into our services to deliver the high quality support your employees need.
  2. Get involved in the development of the service. We’re keen to build our service to meet your needs. If you notice anything on the website that’s incorrect, or needs improvement, let us know using this 2 minute form. Or if you would like to give a little more information, use this 7-10 minute form. We’ll get back to you quickly with a response.
  3. Follow us for updates. You can sign up to our mailing list for regular news about HERE First, or you can follow us on Facebook, Twitter or LinkedIn.

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