Free signposting to the best services and information available –
for those who don’t know where to start.

Whatever your situation, our team of information coordinators can help you navigate the support that’s available nationally and in your local area. We provide this guidance free of charge.

How to get support

Call our helpline: 0800 048 7035

Our lines are open Monday to Friday, 9:00am-5:00pm. Calls to the helpline are free and cost no more than your standard network rate.

Email us:

We’ll aim to send you a reply within 2 working days. You can also email to ask for a call back at a time that works for you.

Chat with us online

Start a secure and confidential web chat with one of our information coordinators. Click to open a new conversation.

Frequently asked questions

What can I talk to you about?

Our focus is on helping you to become more connected to your community to improve your wellbeing. You can talk to us if:

  • you feel lonely or isolated and want to get involved in something
  • you struggle with money and want to know what support you might be eligible for
  • you’re living with a long-term health condition that you feel is holding you back
  • you struggle with mobility and want to make things easier around the home or get out and about
  • you’re in need of support with mental health problems
  • you have complex social needs which are affecting your wellbeing
  • you’re caring for someone else and you need support.

Our Information Coordinators are equipped to safely and effectively highlight to people the most appropriate service for their need, which includes signposting to various statutory and voluntary sector services.

Can I call on behalf of another person?

Yes – if you think someone you know needs information and signposting, then we can help. We provide information, advice and guidance on a wide range of issues.  

Do you share my information with anyone else?

We have a legal duty to keep your information confidential. We do not give other organisations information about you without your consent. However, if there are circumstances where you or someone else might be at risk of significant harm, there may be a legal reason to share information about you. In these situations, we must, by law, share information with other organisations.

How do you use my personal information?

Information about you is kept on a secure computer system. Any information included in reports about improving the service is anonymised so no details that could identify you are included. If you would like to see the information, we have about you, please discuss this with us.

For more information, see our privacy policy.

Do I have to pay?

Our Information, Advice and Guidance signposting service is free of charge.
We do provide fee-paying services. Our Wellbeing Coach and Personal Support Planning services cost £25.00 per hour (£75.00 for three sessions).

What if English is not my main language?

This service is available to people who do not have English as their main language. We can arrange for an interpreter to attend appointments and can cater for a wide range of languages.

Can I refer someone to you to call back?

If you are a health professional and you feel that someone would benefit from our service, make a referral by completing this form. We will aim to contact the individual within two working days, or at the time indicated on the referral form.

How do I feed back about your service?

We actively encourage people to tell us how we are doing. Whether it’s good or bad feedback, it will help us to review and improve our services. If you are not happy with the way things are going it is important you let us know so we can resolve anything that’s troubling you.

If you want to give feedback you can either complete this feedback form on our website, write to us, call, or send us an e-mail. For details of how to get in touch, visit our contact page.