From Dementia Web to HERE
Throughout the life of Dementia Web we supported people who were struggling with other long-term conditions in addition to dementia, who would benefit from a more comprehensive information service covering all long-term conditions. We recognised that the need for this service was significant: nationally, 2.9 million people in the UK will be struggling with two or more long-term conditions by 2018.
Meanwhile, despite our success in providing local information to a large part of the UK, maintenance of that information was always going to depend on council funding, which at a time of deep budget cuts was starting to dry up. Any future support service would need to be financially sustainable, and capable of providing consistent local expertise across the UK.
So we came up with HERE: a website and phone support service for people with long-term conditions, and the carers who support them. We aim to cover many of the most prevalent long-term conditions: dementia, arthritis, diabetes, heart disease, depression and anxiety.
To make this service sustainable, we built HERE as a membership service which costs £1 a month to join. We believed it was important to be able to promise that our support will always be there for people in the long-term, while being conscious to charge an amount that is affordable.
The move from Dementia Web to HERE is therefore a move from a locally-funded, dementia-specific service, to a membership service, covering the whole of the UK and providing support for people struggling with a range of long-term conditions.